Return Policy

Upon receiving the woods you've ordered, be sure to inspect them immediately.

Customers Within the Continental U.S. & Alaska: If you've received any damaged or defective items, or any items are missing from your order, please notify us within three days to request a replacement piece, credit, or refund (minus shipping charges and a 15-percent restocking fee). For returns of non-defective pieces, you'll have 30 days to request a credit or refund. Any wood being returned to us must remain in its original state; pieces that have developed checks or cracks subsequent to being shipped, or that have been cut, sanded, or altered in any way, are not returnable. Please make sure to include a copy of your invoice with any return. If you've purchased woods totaling more than $400 and received free shipping, but then decide to return those woods, you will consequently be responsible for the original shipping charges (we'll deduct the amount from your credit or refund).

International Customers & Those in Hawaii, Puerto Rico & Other U.S. Territories: If you've received any damaged or defective items, or any items are missing from your order, please notify us within three days to request a refund or store credit.

Exotic Woods USA is not responsible for lost or stolen merchandise.

If you have any questions regarding our return policy, please e-mail us at info@exoticwoodsusa.com. 

Our Privacy Policy can be reviewed at: www.exoticwoodsusa.com/privacy_policy.htm.