About Your Purchase

Upon receiving the woods you've ordered, be sure to INSPECT your wood to make sure it has arrived in good condition

SOME NOTES ABOUT YOUR PURCHASE

WARNING � Drilling, Sawing, Sanding or Machining wood products can expose you to wood dust, a substance known to the State of California to cause cancer. AVOID inhaling wood dust or use a dust mask or other safeguards for personal protection.

WORKING WITH THE WOODS

Work the woods slowly & in multiple phases, keeping them in a controlled environment that is cool & not too dry. It is recommended to apply a sealant to any piece of wood immediately after each & every turning/working, particularly with woods that haven't been kiln dried as this can help prevent cracking or checking. Another method is to put the piece in a plastic bag with some of the woods shavings.

Note: Inspect piece frequently as working and seal any checks immediately with CA glue to prevent the check from running further into the piece. Use very sharp tools & work very slowly to generate minimal heat, applying thin CA glue as needed.

WAX REMOVAL

Many of our woods have been sealed with Paraffin wax to help protect against cracking and checking. If you're going to be turning the wood, the wax doesn't need to be removed because it will come off naturally while turning. Otherwise, the wax can be removed by using a simple paint scraper, razor blade, or other scraping implement.

DRYNESS

Most of our woods have been air dried, for various lengths of time. A few woods have been kiln dried if so, we try to note them as being such on our Web site. Because the moisture content of each individual piece varies widely, additional drying may be necessary (particularly with pieces that are entirely encased in wax). If you're not sure about the dryness, you may want to check the moisture content of certain pieces with a moisture meter before beginning work.

STORAGE

At our warehouse, where we store our woods, we maintain a humidity range of approximately 55 to 65 percent, and a temperature level of around 65 degrees Fahrenheit. In order to reduce the chances of cracking or checking, you should try to store the woods in a place that doesn't deviate greatly from these levels. If this is not possible, then try to acclimate the wood slowly to its new environment.  

WOOD TOXICITY

Toxicity levels vary from wood to wood. To be on the safe side, it's recommended to take precautions to protect one's eyes, breathing, and skin whenever generating wood dust/chips.

RETURNS

If you receive a damaged or partially defective piece of wood, please notify us within 3 days to request a replacement piece, credit or partial credit. For returns of non-defective pieces, you'll have 30 days to request a credit or refund (minus shipping charges and a 20-percent restocking fee). Any wood being returned to us must remain in its original state; pieces that have developed checks or cracks subsequent to being shipped, or that have been cut, sanded, or altered in any way, are not returnable.

If you have any questions, please e-mail us at info@exoticwoodsusa.com.